Core Values

Putting customers at the heart of developing and delivering services and solutions is key to how we operate as a business. Therefore, as an organization we:

• Prioritize a customer-centric mindset, understanding, and anticipating customer needs and expectations.
• Work alongside customers as a partner to deliver tailored, quality products and services that exceed expectations.
• Actively collect and analyze customer feedback to drive constant improvement.

Accountability is essential for our team to deliver at the highest level for our customers. As a result, our team has committed to:

• Take ownership of tasks, working with diligence and rigor to achieve positive outcomes for the internal team, partners, and customers.
• Actively work to better the company through innovative ideas for both problem-solving and proactive improvements.
• Focus on setting high standards for environmental and social causes through energy conservation, emission reduction, resource efficiency, and meaningful contributions to ESG initiatives.

Integrity at both a corporate and individual level is an essential aspect of our company values. To ensure this, there is a company-wide need to:

• Work with the values of honesty and transparency to achieve open and productive relationships across the team and with customers.
• Be frank and fair in communicating to ensure a healthy work environment that supports diverse ideas.
• Adhere to the highest ethical standards across all activities to ensure the ongoing integrity of the company.

Innovation has been central to RFS since the company was founded in 1900. To maintain a culture of innovation, we:

• Foster a culture of learning, encouraging the team to expand their knowledge broadly for both their personal development and the wider benefit of the organization.
• Continuously conduct market research and seek client feedback to understand customer needs and market trends, providing direction for innovation.
• Actively participate in innovation team building, sharing knowledge and experiences with colleagues, to learn from setbacks, and promote the progress of innovation projects.

As an organization, RFS is people-oriented and committed to ensuring positive outcomes for both internal and external stakeholders. To support this, we:

• Actively communicate and share information to keep stakeholders informed, engaged, and optimize processes across the organization.
• Emphasize the importance of collaboration to achieve mutually beneficial, ‘win-win’ outcomes for all stakeholders.
• Respect the opinions and ideas of every colleague, and embrace diverse cultures and backgrounds for a harmonious work atmosphere that benefits every stakeholder.